Fix connection, app launch and service access problems
Check app installation and system prompts, test the provider’s service, then verify the joining port, protocol and permissions. Use network diagnostics and report errors without sharing invitation secrets.
Configuration and limits
Before you start
App not opening: check installation and the system prompt, then retry. A missing response may mean launch was cancelled; it does not prove the app is absent.
Connect
Service unreachable: test the service and listening address on the provider, then check the joining port is free. Verify SSH credentials or the web protocol. Start a new connection after changing settings.
Checks and limits
Device connection failing: check both networks and displayed errors, then use network-path diagnostics. A successful diagnostic does not guarantee this session. Report the feature, systems, failed step and error text; omit invitation secrets, private invitation links and passwords.